Refund policy

Return & Refund Policy

Returns & Exchanges

Due to the nature of our products, we only accept returns or exchanges if the item is defective upon arrival.

To be eligible for a return or exchange:

  • The issue must be reported within 48 hours of delivery

  • You must provide a continuous unboxing video clearly showing:

    • The parcel sealed and unopened

    • The process of opening the package

    • The condition of the item upon removal

  • The item must remain unused and in original condition

⚠️ We are unable to accept any claims where the parcel was already opened before recording begins.

To start a request, please contact us at sliceofwhit@gmail.com with your order number and video proof.

Damages & Shipping Issues

Please inspect your order immediately upon receiving it.

While we take great care in packing every order, shipping is handled by third-party carriers.
As such, we are unable to offer returns or exchanges for damage caused during transit.
However, if your item arrives defective, we will review your case and make it right.

Order Modifications

If you need to modify your order, please contact us within 2 hours of placing your order.
We will do our best to accommodate changes before your order is processed and shipped.

Non-Returnable Items

We do not accept returns or exchanges for:

  • Mail Club / Subscription orders

  • Change of mind

  • Sale items

  • Gift cards

  • Custom or limited edition products

Refunds

If your return request is approved due to a verified defect, we will process your refund to your original payment method within 10 business days after confirmation.

Please note that refund processing times may vary depending on your bank or payment provider.

If you have any questions regarding your order, returns, or this policy, please contact us at sliceofwhit@gmail.com.

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