Frequently Asked Questions
We only accept returns or exchanges if the product is defective upon arrival.
Kindly provide an unboxing video as proof.
As shipping is handled by third-party carriers, we are unable to offer returns or exchanges for damage caused during transit.
Please review your order carefully before checkout. Thank you for your understanding.
📦 Shipping Information
Singapore: 2–4 working days from mailed date
International: Untracked Standard Mail: 1–3 weeks from mailed date
Registered Mail: ~1-2 weeks from mailed date (depending on service level & destination)
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💌 Mail Club Slices are all Untracked (We opt for this to keep the Mail Club affordable)
- Local Untracked Mail : 2–4 working days from mailed date
- International Standard Untracked Mail: 1–3 weeks from mailed date
We strive to process and ship orders promptly. The estimated delivery times provided on our website are approximate and may vary based on your location and other factors. We are not responsible for any delays or damages caused by third-party shipping providers.
Yes, we ship to most countries worldwide. International shipping times vary by location.
We accept all major credit cards, PayPal, and Shop Pay for your convenience.
If you have chosen the Tracked Mail, once your order ships, you'll receive a tracking number via email to monitor your delivery.
💌 Mail Club Slices are sent via International Standard Untracked Mail (this helps us keep the Mail Club accessible and affordable for everyone)
Please contact us immediately within 2 hours if you need to modify your order. We'll do our best to accommodate changes before shipping.